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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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We aim to dispatch goods within 24 hours of ordering, Shipping is via Royal Mail, with rates and times detailed below:
Services Delivered in (days) Guaranteed on time Price Guaranteed on time Special Delivery™ 9.00am
Guaranteed delivery by 9.00am1 Yes From £10.85 Special Delivery™ Next Day
Guaranteed delivery next day1 Yes From £4.95 Next day First Class
Quick and easy to use1-2 No From 39p Standard Second Class
For when time isn't important3+ No From 30p Standard Parcels
For non-urgent parcels3+ No From £4.41
We are committed to keeping our website up to date with stock, so you should be able to receive on time and in perfect condition. If for any reason there is an issue regarding your order, we will keep you updated regularly via email.
Alternatively, you can always check the status of your order yourself by accessing your account (see below for a quick how to guide!); or get in contact with us at any time if you have any queries regarding your order, and we'll be happy to assist.
- Privacy & Security
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Your privacy and security are of the utmost importance to us, with every effort made to ensure you shop in a safe environment free of any nasty surprises. We'll always be honest about the information we require - when you register an account, we'll ask for your email address; to make an order, you'll need to add your shipping details and billing information (including payment details such as a credit card number).
Any details we take from you are stored and transmitted securely, and we employ the latest XXX encryption, which means your important information will always be encrypted and protected from unwanted attention. We do not keep sensitive information on file, which means your card details will never be available to be stolen.
Read more about our privacy policies here - Returns & Replacements
- We are sure you will be delighted with your purchases – and if you are not, our 30 Day no quibble return policy could not be easier. Simply return your unwanted purchases in the same condition within 30 days and whatever the reason, we'll reimburse you with a full refund. Drop us an email at returns@coronet-lighting.co.uk, and we'll help get you started.
- Ordering
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With our ordering system, you can search, browse and add items to your basket with just a click of the mouse. You can quickly update your basket, and checkout is hassle free with our simple forms allowing you to send to any mainland address in XXX.
We'd strongly recommend setting up an account to make shopping with us even easier. Registration doesn't cost a penny, takes just two clicks, and you don't even have to enter any credit card details to get started. Plus, once you've set up your account, you can look forward to:
- Faster checkout procedures when purchasing
- Status updates on any placed orders
- A complete order history
- Easy updating of your account information
- Multiple addresses for shipping to alternative locations (great if you are shopping for friends or family!)
- Payment, Pricing & Promotions
- All prices include VAT. Prices on the website may be subject to change without prior notice. We accept most major debit and credit cards including Visa, MasterCard, Delta, Solo, Maestro, Visa Electron our payment service provider is PayPal
- Viewing Orders
- Viewing Orders Before you checkout, you can review any order you make by clicking on the “My Basket” tab, located at the top right hand corner of the page. There, you can make any changes to your order as is necessary. After you have placed your order, you can review the status at any time by logging into your account and clicking on the “My Orders” tab, located in the “My Account” menu on the left hand side of your own personalised account page. If you have any problems or require any changes to your order, please get in contact with us over the phone or at sales@coronet-lighting.co.uk, and we'll do our best to assist. .
- Updating Account Information
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Once you've registered your account, you can easily update your account information at any time. Log into your account, and you'll be taken to your dashboard, where you can control and update your account whenever you need to.
You'll find a variety of options on the left hand side of the page, under the “My Account” tab.
If you click on the Address Book you can open a page where you will be able to add multiple shipping address
You can view your past and present order my clicking on the "My Orders" tab
Also you can make amendments to your newsletter subscription under "Newsletter Subscription"
And don't forget to save any changes you have made by clicking the 'SAVE' button below the forms on the right hand side of the page.